iPlant
iPlant customers needed an easy way to find the best products for their plants and get answers to common plant care questions without waiting for human support.
The Challenge
iPlant customers needed an easy way to find the best products for their plants and get answers to common plant care questions without waiting for human support.
The Solution
We built a customer service chatbot integrated into their website that guides users through product selection, plant care questions, and usage information. The chatbot helps customers make informed decisions quickly and efficiently.
The Results
The chatbot made product discovery easier for customers while reducing the support workload for the iPlant team, leading to better overall customer satisfaction.
Key Outcomes:
Easier product discovery
Reduced support workload
Better customer satisfaction